It is important that you read the Terms and Conditions below and accept these before placing you order. We reserve the right to amend terms and conditions therefore please check on every occasion before submitting an order.

PRIVACY POLICY

You are required to provide certain relevant identifying information in order that we can send you the goods that you have ordered.

We will not disclose your personal information to any third party.

SHOE FITTING GUIDE

PAYMENT

Once you have chosen your shoes and handbags please proceed to the basket inputting your details as requested, please ensure that your details are correct.

We have secure online payment facilities through Streamline who provide a 128-bit encryption service for when you submit your credit card details to us.

If you prefer to pay by cheque please inform us of your choice of styles and sizes with your cheque made payable to ‘Blushing Brides Ltd’ (part of Glass Slipper Shoes) then send to the address on Contact Us.

Items will not be dispatched until your cheque has cleared into our account. 
Please be aware that personal cheques can take upto 10 working days. 
All cheques must be in pounds sterling  and must have a valid cheque guarantee card number, expiry date and card limit all printed clearly on the back of the cheque.

All prices are inclusive of VAT.

DELIVERY

All orders incur a standard £3.99 delivery charge for a single pair and £7.00 for two pairs with the mainland UK.  Orders are sent via Royal Mail Special Delivery and will require a signature on delivery, once signed for the shoes become your responsibility and not that of Glass Slipper Shoes part of Blushing Brides Ltd.  Please contact us if you are living outside the UK mainland for a delivery quotation. 

Please allow 5 working days from the dispatch date for UK mainland deliveries.  Contact Us if you have not received your order after that date.  Deliveries outside the UK may vary, please note you will be responsible for any taxes or bank charges incurred in connection with your order.

All items will be dispatched by Thursday of every week if orders are placed before 12 noon Wednesday or when your cheque has cleared.  Please Contact Us if you require any items immediately.  You will be informed of any styles that are not available immediately.

RETURNS AND CUSTOMER SATISFACTION

All items are fully inspected and packaged securely to ensure you only receive the best quality before leaving Glass Slipper Shoes.

However, should you be dissatisfied for any reason with your shoes and handbags please notify us within 2 days of delivery.  Then return them to us within 7 working days, in order that a speedy refund may be arranged we require all items to be returned in the original packaging including the boxes, paper and shoes bags and in perfect condition in which they were delivered.  We reserve the right to refuse a refund if we see any evidence of being worn e.g. marks, scuffing, scratches or creases to upper, inside or sole etc, therefore, we advise that when trying on your shoes handle them with care and place on a carpeted surface.

In the event that you are dissatisfied and need to return your shoes please use Special Delivery this will entitle you to compensation for any losses or damage caused. Glass Slipper Shoes take no responsibility for shoes or handbags until they are received by us, please note if shoes do not reach us proof of posting must be supplied to us.

A refund will be made subject to the items being returned in perfect condition as stated above.
Refunds can take up to four weeks to process upon receipt of the items.

Unfortunately, we cannot refund the cost of post and packaging on the returned items.

All refunds will be credited to the original payment method to purchase the items.  In the case of cheque payments a refund cheque will be sent to your home address.

Please mark items clearly on the outside packaging ‘Returned Goods’